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Table of Contents:

  1. My operating system crashed, can you retrieve my old data and save it on a CD(s)?
  2. Is data backup included with my PC Repair service request? Is it free?
  3. I'd like to upgrade my older PC system. Can this be done at your PC Repair Service Center?
  4. I'd like you to install a new operating system on my PC. Are there any special considerations?
  5. I was given an old PC which does not start. Can you help me?
  6. Do I need to sign up for a membership before I can use your PC Repair services?
  7. If extra work or hardware part(s) are required will I be notified first?
  8. Can I use your Repair services for my corporate clients?
  9. Do you provide Repair services for Laptops?
  10. How can I make sure my PC reaches your PC Repair Service Center safely?
  11. What is an average turn around time?

My operating system crashed, can you retrieve my old data and save it on a CD(s)?

Yes, we can, provided that your Hard Drive is in working order.

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Is data backup included with my PC Repair service request? Is it free?

Yes, personal data and application settings backup is part of every PC Repair service request. Our desktop technicians make every effort possible to ensure the safety of your personal data. Data backup and restore is free for the first hour; every additional hour billed at $55.00 an hour.

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I'd like to upgrade my older PC system. Can this be done at your PC Repair Service Center?

Yes. Simply fill out the Repair Request form and indicate the components that you want us to upgrade. You may also call us and provide one of our technicians with the same request.

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I'd like you to install a new operating system on my PC. Are there any special considerations?

There are several considerations. First, please call us and speak with one of our technicians to determine if an operating system upgrade is right for you (as a rule, newer operating systems are more hardware demanding than their predecessors). Second, you'll need to obtain a valid copy of an operating system that you'd wish us to install.

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I was given an old PC which does not start. Can you help me?

Yes we can. Simply send in your system to our Repair Service Center and a qualified Desktop technician will be able to determine the cause of a problem, notify you about the steps necessary to correct it and with your approval fix it.

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Do I need to sign up for a membership before I can use your PC Repair services?

No, you do not need to register for an annual membership to take advantage of PC Repair service.

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If extra work or hardware part(s) are required will I be notified first?

Absolutely. If extra work or hardware part(s) are required to fix your PC system, then a Desktop technician will contact you for your approval first before any work is done.

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Can I use your Repair services for my corporate clients?

Yes. Please contact us for details.

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Do you provide Repair services for Laptops?

Yes, but on a limited basis. Please call and speak with a Desktop professional to determine if your Laptop is a good candidate for our Repair Center services.

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How can I make sure my PC reaches your PC Repair Service Center safely?

Please use common shipping and packing guidelines when packaging your PC or Laptop. Use adequate amount of bubble-wrap and a carton box rated at least 50lb or higher.

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What is an average turn around time?

An average turn around time is 36 hours.

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