| |
|
Areyan Technologies, LLC |
| |
|
Terms of Service |
By completing the registration
process and providing us with your payment information (credit
card, debit card, check, etc.) or by accepting any advice or
following any instructions given by Areyan Technologies prior to
registering, you agree to the following Terms of Service which
govern our relationship with you.
1. Services
Areyan Technologies, LLC's provides Help Desk, and PC support
services to its Members, Subscribers and Patrons via telephone
or e-mail. Services are provided to registered users (Members
and Subscribers) as well as single event users (Patrons) to
analyze and correct hardware and software problems identified by
users. We provide support for the hardware, software and
peripherals as identified on our website
www.fastpcsupport.com.
2. Access to Services
Registered users (Members and Subscribers) may access services
by calling Areyan Technologies toll free at 1-888-5AREYAN
(1-888-527-3926) and providing the service technician with your
account ID and Password. Patrons may access services via our
website www.fastpcsupport.com for
e-mail support.
3. Registered System
The Registered System is the system identified at time of
registration including hardware (CPU, Monitor, Printer and other
peripherals as specified) and software (Operating System and
standard Program Packages). We will only service one Registered
System per account. The Member/Subscriber may update the
information provided Areyan Technologies at any time after
registration re: the system to be covered under this agreement,
however, only one update will be allowed per annual membership
period.
4. Areyan Technologies, LLC's Responsibilities
Areyan Technologies, LLC will attempt to resolve
Members/Subscribers problems as they relate to the registered
systems. Our goal is to provide a 100% resolution rate. However,
recognizing that system modifications may have altered technical
specifications on any given system, we cannot guarantee that all
problems will be resolved.
Areyan Technologies’ service technicians are highly skilled and
bring years of experience to our process resolution system.
However, manufacturers are continually upgrading their
technologies, and may not have provided us with recent
information. In such events, we may ask you for additional
documentation in an effort to resolve specific problems.
Because we may be required to service multiple users at once, we
reserve the right to prioritize service requests so that more
critical issues may be resolved before lesser ones. We
understand that all issues may seem critical to end users, but
we request your patience and trust in our judgment to resolve
your issues in a timely manner.
It is our promise to you our Members/Subscribers, that we will
provide courteous, professional service, without an overload of
technical jargon, and an honest attempt to resolve any problem
presented.
5. Client Obligations and Responsibilities
You as a Member/Subscriber are responsible for providing Areyan
Technologies, LLC with information regarding the system
registered with us, including hardware (manufacturer, model,
serial number, etc.) and software (operating system, program
packages, etc.) specifications, for providing us with contact
information to use should we need to call you, and for providing
us with valid billing information (credit, debit, check cards,
etc.).
You agree to be bound by the provisions of these Terms of
Service and the Privacy Policy, both of which are available for
review on our website. The Terms of Service and Privacy Policy
are subject to revision and may be so revised without notice to
Members/Subscribers. Any revision of the Terms of Service or
Privacy Policy will be posted on our website on the date of
effective change.
You agree to maintain your account in good standing by not
allowing unauthorized users access to your account or to use
your user ID and password. Member/Subscriber services are
non-transferable. You acknowledge that knowingly and willingly
providing unauthorized users access to your account is a
violation of the Terms of Service, and may result in
cancellation of all service privileges, without refund of
membership fees.
Your account must be up-to-date as to payment for services, and
you acknowledge Areyan Technologies, LLC rights to payment for
providing services, irrespective of its ability to resolve any
or all problems presented. As a convenience to our clients,
Areyan Technologies, LLC will automatically renew your
membership/subscription on an annual basis, at the then current
rate for the membership/subscription plan you have in place at
the end of your annual membership/subscription period.
Member/Subscriber may elect not to renew by providing notice to
Areyan Technologies, within 15 days of annual membership
expiration, by U.S. mail addressed to Client Services, Areyan
Technologies, LLC, P.O. Box 411, Plainsboro, NJ 08536, or by
e-mailing Client Services at Clientservices@fastpcsupport.com.
You are encouraged to back-up critical data prior to attempting
any troubleshooting, and you acknowledge that neither Areyan
Technologies, LLC nor its technical service representatives are
responsible for loss of data, delays in service, or hardware
failures which are not directly related to the problems being
presented for resolution.
6. NO WARRANTIES
All products and services provided by Areyan Technologies, LLC
are offered for the Member/Subscriber and are done so without
warranty of any kind, expressed or implied, including but not
limited to warranties of merchantability. Areyan Technologies,
LLC assumes no responsibility for content of any linked website,
or for products, services or information offered through such
websites.
7. LIMITATION OF LIABILITY
In no event or circumstance shall Areyan Technologies, LLC be
liable for damages of any kind resulting from the
Member/Subscriber use of the membership/subscription services.
This provision covers but is not limited to all damages, real or
inferred, physical or monetary, resulting from loss of use, loss
of data, delay, or inability to perform, as a result of services
provided under this agreement.
8. Linked Websites
Our website may contain links to other sites which are not part
of Areyan Technologies, LLC. We provide these links because we
feel it will enhance your experience on our website and may
provide helpful information. Linked sites are not under our
control and are provided only for your convenience. We cannot
assure that the operators of these sites adhere to privacy
policies as we do. You are advised to check with these sites
directly for their privacy policies before providing them with
any personal information.
Linked websites are provided as a courtesy to visitors to our
site, but are operated by other entities which have no
relationship to Areyan Technologies, LLC. Patronage of these
linked sites is at your discretion and risk. Areyan
Technologies, LLC will review these linked websites for content
to determine if they provide an enhance web experience for our
visitors, however, we cannot monitor or be responsible for any
content of these sites.
9. Force Majeure
Areyan Technologies, LLC will not be responsible for its failure
to perform under this service agreement when such failure is the
result of acts of God including but not limited to earthquakes,
flood, hurricanes, or other natural disasters, electrical power
failure, telephone outage, riot, civil action, or other man-made
disaster, or computer security breach, or any other circumstance
which is beyond Areyan Technologies, LLC’s reasonable ability
and expectation to influence or control.
10. Severability and Waiver
Should any provision of the Terms of Service agreement be found
to be illegal, unenforceable or invalid, then said provision
shall be held separate and apart from all remaining provisions,
and the balance of the Terms of Service shall stand as if the
illegal, unenforceable or invalid provision were not included,
and all other provisions will remain fully enforceable to the
extent provided by law.
Areyan Technologies, LLC has secured certain rights under the
terms of this agreement and its failure to pursue and/or enforce
its rights under any provision of the Terms of Service shall not
be deemed a waiver of such rights.
11. Governing Law
Provisions of these Terms of Service shall be interpreted and
construed in accordance with New Jersey law.
|
Copyright
2003 Areyan Technologies, LLC,. All rights reserved.
Revision: 5/19/03 |
|
